Troubleshooting guides

Outages, slow-downs, spotty WiFi... these are the annoying parts of our connected world. Here you can find speed and performance troubleshooting tips and DIY fixes to try if you run into any issues with your connection.

Verifica si hay interrupciones

Think you may be in an internet outage? We'll tell you how to check and what else to know.

Verifica si hay interrupciones

Think you may be in an internet outage? We'll tell you how to check and what else to know.

Feeling slow?

Fiber connections should be super-fast. If yours seems sluggish, try these troubleshooting tips.

Feeling slow?

Fiber connections should be super-fast. If yours seems sluggish, try these troubleshooting tips.

Check 360 WiFi

If you're having connection trouble with 360 WiFi, follow these steps to check your pod setup.

Check 360 WiFi

If you're having connection trouble with 360 WiFi, follow these steps to check your pod setup.

Get tech help

Tried the DIY fixes and still having trouble? Reach out to our expert tech support team.

Get tech help

Tried the DIY fixes and still having trouble? Reach out to our expert tech support team.

More from our blog

Internet speeds explained

Start here to learn about internet bandwidth, factors that impact speed, and how much speed you need.

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Internet speeds explained

Start here to learn about internet bandwidth, factors that impact speed, and how much speed you need.

Mesh networks vs. spotty WiFi

Learn what can affect your WiFi coverage and how mesh networks can help.

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Mesh networks vs. spotty WiFi

Learn what can affect your WiFi coverage and how mesh networks can help.

Latency and symmetrical speed

What is latency and what is its relationship to symmetrical speeds? Read on to learn more.

Explora

Latency and symmetrical speed

What is latency and what is its relationship to symmetrical speeds? Read on to learn more.

What can you do with gig speed?

Gig speed is the future of internet. Connect simultaneously and do all the things you need to do online without slow-downs.

Explora

What can you do with gig speed?

Gig speed is the future of internet. Connect simultaneously and do all the things you need to do online without slow-downs.

Why you should replace old technology

For maximum speeds, top security protections, and more, you should consider updating old technology. Learn more about it.

Explora

Why you should replace old technology

For maximum speeds, top security protections, and more, you should consider updating old technology. Learn more about it.

Internet speeds explained
Mesh network vs. spotty WiFi
Latency and symmetrical speeds
What can you do with gig-speed?
Why replace older tech

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