Need help? We've got you covered.

Common solutions

Get the quick info and links you need to take care of our top service requests. ¿Tienes más preguntas? Find answers in our FAQ library.

Speed test icon

Test speed to device

Usa this speed test for one device, or see total speed in the app.

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Update payment method

Puedes update your payment method on our secure website. 

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Manage appointments

Cancel or reprogramar an appointment in the app or on the web.

Alert icon

Outage checker

Use our outage checker map, check the app, or learn more about outages.

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Upgrade or move

Chatea con nosotros hasta move o actualización your internet service.

Pause icon

Pause or cancel service

Pausa you service easily on the web. Contact us to cancelar. 

Click "Play" and help is a video away.

Take a scroll through our video library, which is expanding by the week. Check out tips and instructions that will help you get the most out of your Quantum Fiber service.

How to set up 360 WiFi

2:24 MINUTES

¿Qué es la velocidad de Internet?

4:44 MINUTES

Returning Quantum Fiber equipment

2:58 MINUTES

Setting up Connected Voice

2:25 MINUTES

View all videos

Learn, work and play your way to the ends of the internet.

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