Preguntas sobre el cambio a CenturyLink

Quantum Fiber specializes in fiber-optic internet service and CenturyLink is the provider of reliable non-fiber internet and phone services. 

• CenturyLink now provides your Connected Voice service.
  
  
• CenturyLink now handles your Connected Voice billing and payment processing, accessed from MyCenturyLink web o aplicación.
  
  
• You can access your Connected Voice features and voicemail through the CenturyLink Connected Voice portal.
  
  
• Any service changes or inquiries can be managed by a CenturyLink representative.

• The Connected Voice package selected (Basic or Professional) and what it includes (i.e. calling features, international calling minutes, e911) has stayed the same.
  
  
• Your monthly service rate for Connected Voice service is the same.
  
  
• You kept your existing phone number.
  
  
• You can continue to use your existing Connected Voice equipment (adapter or IP phone) to connect your CenturyLink Connected Voice service.
  
  
• Your user name for the Connected Voice portal is the same.

CenturyLink and Quantum Fiber are two separate companies but are both part of the Lumen Technologies family. CenturyLink focuses on reliable phone and internet services, while Quantum Fiber is a premium provider of fiber-optic internet service.

You did not need to fill out a form or sign any documents. Your continued use of your Connected Voice service indicates your acceptance of the CenturyLink service agreement.

CenturyLink is committed to providing reliable voice service, and we'd hate to see you go. However, you can cancel at any time. You are not locked into an annual contract and there are no penalties or early termination fees for cancelling.

CenturyLink, who has a long-standing history of delivering quality voice service, became the provider for all our customers' voice-related needs. This allows Quantum Fiber to focus exclusively on fiber internet services.

Quantum Fiber will continue to specialize in fiber internet services and our related brand, CenturyLink, will be the provider of all voice services. Since Quantum Fiber no longer offers Connected Voice, your service has been moved to CenturyLink.

No. If you are enrolled in a Quantum Fiber Price for Life plan for your internet service, the price protection it provides for your monthly internet service rate will remain unchanged by this transition. It's important to remember, however, that Price For Life protection does not apply to Connected Voice service in Quantum Fiber or in CenturyLink.

Like your Quantum Fiber service today, CenturyLink Connected Voice and 911 calling will not work during a power outage unless you have an active battery backup unit. A battery backup unit is not included with the service, but we can help you obtain one. 911 calling works the same way it did with your Quantum Fiber service. Like with Quantum Fiber, you must provide CenturyLink with your physical service location and keep that service location updated.

No. You continue to pay the same monthly service rate for Connected Voice that you did with Quantum Fiber.

After the date on the notification you received, CenturyLink bills and processes payments for your Connected Voice service. Your payment reminder email from CenturyLink might arrive a few days earlier than those from Quantum Fiber.

You can use a different payment method for your CenturyLink Connected Voice service and your Quantum Fiber internet. To make a change, you can update those payment methods by signing in to your online account management portals or using the Quantum Fiber and MyCenturyLink apps.

In most cases, your payment continues to be withdrawn on the same day as it was.

If your Quantum Fiber payment date was on the 29th, 30th, or 31st of the month, your CenturyLink Connected Voice payment is on the 1st of each month.

You can make updates to your Quantum Fiber or CenturyLink service and account information online.

To manage your account and services, descargar la aplicación My CenturyLink. You were sent an email from CenturyLink Notifications. This email includes a personalized link to create your online account. Be sure to check your spam folder if you don't see this email.