Guía de usuario de Connected Voice

Connected Voice service works just like any phone service. Once the initial setup is done, you simply connect your phone(s) and you're ready to go!

Make a call: When you want to make a call, just pick up your handset and dial the number you want to call.

Take a call: When a call comes in, all handsets connected to your Connected Voice adapter will ring. Just pick up and answer, and the call will be connected.

1. Access your mailbox: To set up your voicemail, press *98 from your Connected Voice or call your 10-digit Connected Voice number. This is also how you access your mailbox to check messages or make changes at any time. Las indicaciones de voz te guiarán en cada uno de los pasos.

2. Create a PIN: Pick a number between 4 and 15 digits long. Asegúrate de anotarlo, ya que lo necesitarás para acceder a tus mensajes en el futuro.

3. Record a name to identify your mailbox: Be as specific or general as you like. For instance, "The Lee Family" or "Skylar, Taylor, and the bunch." This is only the name, so don't record an entire greeting here.

4. Elige un saludo: puedes grabar tu propio saludo o utilizar uno de los saludos incorporados.

Press 1 to select the standard greeting with your phone number: At the tone, please record your message to [number].
Press 2 for the standard greeting with your name as you recorded it in the previous step: At the tone, please record your message to [name].
Press 3 to record a personalized greeting up to three minutes long. For example: Hi, you've reached the Lee family. We're out at the moment. Leave us a message at the beep.

Your Connected Voice service will not work to dial 911 in the event of a power outage unless you you have a battery backup. Please read more about the importance of getting respaldo de batería to ensure you have emergency access from your digital phone service.

Ingresa en tu cuenta de Cuenta de Connected Voice. To adjust number of rings, go to your Users section, then click on Calls.

Scroll down to the Call Handling section. Instead of using number of rings, the sytstem follows a timeout rule in seconds. Each ring cycle is approximately 6 seconds. Set the Timeout number according to these guidelines:

1 ring = 6 seconds

2 rings = 15 seconds

3 rings = 20 seconds

4 rings = 25 seconds

Connected Voice call handling settings seconds before timeout

There are two ways to save voicemail messages. For both options, the first step is to sign in to your Connected Voice account.

Option 1 - Download individual messages

This will allow you to save your voicemail files on your computer.

In Messages, move your mouse over the voicemail you want to download.
The download icon will appear. Click on it, then follow the prompt to save the file.

Connected Voice download messages screenshot

Option 2 - Forward all voicemail to email

This will send all new voice messages to your email.

In Message Settings, check Forward voicemail to email.
You can also choose to Keep a copy in voicemail box. When this is checked, the message waiting indicator (MWI) on your device will stay on until you've listened to or deleted the message from your voicemail box.
Enter one or more email addresses, each separated by a comma.
Haz clic en Guardar.

Connected Voice manage email settings screenshot

The Call History section of your Cuenta de Connected Voice shows the history of every call made and received on the account. Calls are listed in chronological order, with the most recent call at the top.

To save your call history for future reference, click the download icon CSV option on the right.

Filtros

If you don't want to export ALL the calls on your account, you can use filters (outlined in red in the image) to find only the ones you want. Call records can be filtered by date, type (inbound or outbound), and/or call flags (answered, busy, fowarded, missed, sent to VM).

Click the filter buttons to set your criteria. Click Reset Filter to remove parameters and display all calls again. Once you have the results you want, you can click the download CSV option on the right.

Connected Voice incluye una variedad de funciones. Puedes administrar, activar y desactivar estos servicios directamente desde tu teléfono.

DN = destination number in the table below

Servicio de llamadas	Administrar	Activate (Enable)	Desactivar (Disable)
Aceptar Todas las Llamadas (que no estén restringidas por otras funciones)		*64	*74
Rechazo de Llamadas Anónimas		*77	*87
Rechazar Llamadas Anónimas con Intercepción		*95	*99
Devolver Llamada (Regreso de la Última Llamada)		*69
Transferencia de Todas las Llamadas		*72
Transferir Llamadas en caso de estar Ocupado		*90
Transferir Llamadas Sin Respuesta		*92
Transferencia de Llamadas No Registradas		*94
Rastreo de Llamadas		*57
Llamada en Espera		*43	*44
Bloquear/Permitir Llamadas (para llamadas específicas)		*59	*60
Bloquear Llamadas con Intercepción (para llamadas específicas)	*58
Bloqueo de Identificación de Llamada	*31
Bloquear Identificación de Llamada (por llamada)		*67DN
Desbloquear Identificación de Llamada (por llamada)		*82DN
Transferir Llamadas (para llamadas específicas)		*63
Atender Llamada Dirigida	**
Enviar al Servicio de Mensajes		*00
No Molestar		*96	*97
Lista de Bloqueo Dinámico (agregar a la última persona que llamó a la lista de bloqueo)		*60 para bloquear a quien te llame	*80 para permitir llamadas
Atender en Grupo		*40
Llamada en Espera		*62
Recuperación de Llamada en Espera		*66
Servicio de Mensajes	*98

Ingresa en tu cuenta de Cuenta de Connected Voice. To adjust the action taken when you don't answer your phone, go to your Users section, then click on Calls.

Scroll down to the Call Handling section. Select the drop-down next to "No answer." The default setting is "Send to voicemail" but you can select Ring forever to bypass the system voicemail. This allows you to have no voicemessaging service, or to use your own answering machine.

Tu servicio de Connected Voice incluye llamadas de larga distancia.

You get unlimited calls to the U.S. and territories:

Alaska
Hawái
Puerto Rico
Islas Vírgenes de los EE. UU.

In addition, you get 500 direct-dial international minutes each month to the following countries:

Canadá
Alemania
Irlanda
México
Reino Unido

Once the 500 minutes have been used, any future calls to the countries listed are unavailable until the minutes are reset on the first day of the next month.