C5500XK SmartNID user guide

Learn about using your C5500XK SmartNID, including features and specifications, instalación y solución de problemas.

Features of the C5500XK

The C5500XK combines the functions of a modem and a fiber-optic network terminal into one device. It decodes the optical signals that make your fiber internet work.
This device will be permanently installed (attached to the wall) inside your home or small business. Do not remove it if you move or cancel service.
For WiFi coverage, this device must be paired with 360 WiFi or tu own router.

Speed specifications

The C5500XK SmartNID is tested and certified to run at speeds up to 940 Mbps on the Quantum Fiber network.

Note: Speeds reflect the maximum download speed the technology can deliver with Quantum Fiber service. Las velocidades en la casa pueden diferir debido a la configuración del enrutador, los dispositivos y otros factores.

Download the C5500XK info sheet

Installation of a C5500XK

A Quantum Fiber technician will install the SmartNID in your property by attaching it to the wall and carefully connecting it to our fiber network. As a network terminal, it should remain in place even if you move or cancel service.

Solución a Problemas

If you're having internet problems, you can try restarting your SmartNID to refresh the connection. Also troubleshoot your 360 WiFi setup to make sure your pods and SmartNID are connected properly.

CAUTION: If you have a wall-mounted SmartNID, please be careful when restarting. Do not unplug the green wires on the bottom of the device. These are part of the fiber connection and should not be disconnected.

SmartNID status light table

The status light on the front of your SmartNID can tell you about the connection. It will be solid green most of the time, indicating that it's online and connected to our fiber network. During initial bootup or in the case of a connection error or special scenario, it may be a different color, according to the table below.

Light color	Descripción
Solid red	Hardware test during boot-up
Blinking red	Failed hardware test or service failure (rare). Contact us for help
Blinking green	Finalizing hardware boot-up
Blinking blue	Syncing with the network
Solid blue	Syncing with the network complete
Solid amber	Account action required to enable access (rare)
Blinking amber-green	Remote software update in progress (occasional)
Luz verde fija	Connected, full internet access
Solid white	Transparent bridge mode (rare; manual setting for advanced user)
Apagada	Power is out or device is unplugged