Assistance for income-qualified households

Quantum Fiber participates in the federal Lifeline program, providing monthly discounts on internet or phone (voice) service to qualified households.

Lifeline provides subscribers with a discount on monthly broadband service. The discount can be applied to any qualifying Quantum Fiber broadband package.

Cómo solicitar Lifeline

To get a Lifeline benefit added to your Quantum Fiber account, follow these steps.

  1. Qualify for Lifeline on the National Verifier website. Please use the information for the primary Quantum Fiber account holder when completing the program application. The Lifeline program requires that the program applicant and the account holder are the same person.

  2. Once you receive your benefit eligibility confirmation from the National Verifier, complete this Quantum Fiber form to have Lifeline applied to your account.*

* If you are not currently a Quantum Fiber customer, you'll need to sign up for service before completing the form. Or, you can transfer Lifeline from another provider to Quantum Fiber.

Lifeline service qualification requirements

The Lifeline discount can be applied to broadband internet service or voice service (including digital voice service), but not both.

 

  • Los descuentos del Programa Lifeline en servicios de voz están disponibles para los participantes de programas de asistencia reconocidos a nivel estatal y federal.

  • Lifeline discounts on broadband services are available to participants of federally-recognized aid programs. To qualify, broadband speeds must be 25 Mbps download and 3 Mbps upload or faster. All Quantum Fiber services meet this qualification.

  • Si contratas servicios de voz y de banda ancha que cumplan los requisitos, el descuento federal del Programa Lifeline se aplicará a tu servicio de banda ancha que cumpla los requisitos.


Standard Lifeline provides federal monthly support of up to $9.25 for qualifying broadband service and $5.25 for voice services.
 

Tribal Lifeline offers a greater monthly discount as well as installation assistance through the Link-Up program to qualifying customers who live on federally-recognized Tribal lands.

Lifeline eligibility requirements

Lifeline está disponible para los clientes que califiquen en todos los estados de Estados Unidos. Los requisitos de calificación varían según el estado. The general eligibility requirements are:

  • Only one Lifeline discount is given per household, even if the household has more than one telephone or broadband account, including landline or wireless service. 

  • Según el Programa Lifeline, un hogar se define como cualquier persona o grupo de personas que vivan juntos en una misma dirección y compartan ingresos y gastos.

  • El descuento del Programa Lifeline no es transferible, y solo los clientes que reúnan los requisitos pueden inscribirse en el programa.
     

For details about service standards for the Lifeline program, please see the Universal Service Administrative Company (USAC) website:

Lifeline minimum service standards

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