C4000XG modem user guide

Learn about using your C4000XG modem, including features y solución de problemas.

Features of the C4000XG

Tecnología Wi-Fi 6 con doble banda 2.4 GHz y 5 GHz 802.11 ax
Red inalámbrica Smart Connect (SSID) simple: Selecciona automáticamente la banda más rápida para cada dispositivo
Single status light ring
Dynamic QoS: prioriza los datos por medio del enrutador para una transmisión más fluida
Seguridad WiFi WPA3 basada en estándares

Speed specifications

This gateway is tested and certified to run up to 940 Mbps on the Quantum Fiber network.

Note: Speeds reflect the maximum download speed the technology can deliver Quantum Fiber service. Las velocidades en la casa pueden diferir debido a la configuración del enrutador, los dispositivos y otros factores.

Descargar la hoja informativa del C4000XG

Diagram of the C4000XG

C4000XG diagram with front light and rear ports

Solución a Problemas

Top troubleshooting tips

Connection issues? Restarting your modem is a good first step to fix many common problems.
Tried restarting and still having trouble? Conoce más sobre resetting the modem to its default settings.
Need more help? Our troubleshooting team is standing by. Contact us through your Quantum Fiber app, or by ingresar to your account.

C4000 status light table

You can check this table for a summary of the light colors and what each one means. Or read on for a more detailed description of your modem lights and how to troubleshoot.

Light ring color	Descripción
Blinking blue; solid blue	Booting up; syncing with the network
Luz verde fija	Conectado
Solid red	Network failure; call or chat for help
Flickering green (fast)	Sending or receiving data
Blinking green	WPS trying to connect to a device
Blinking red	WPS connection failed
Blinking amber-green or amber-white	Updating firmware
Blinking green-red	Network issue; call or chat for help
Apagada	Not connected to the network