Cómo cambiar la contraseña de tu WiFi

Setting up a unique, strong password is an important step in securing your home WiFi network. If you're using a WiFi-enabled modem (gateway) like a C4000 or C3000, follow the instructions on this page to update your WiFi password in the Quantum Fiber app or in your secure modem settings (GUI).

Or, if you have 360 WiFi, follow the link below to learn how to change your network settings.

360 WiFi password instructions

What are the SSID and security key, and where can I find them?
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SSID is your WiFi network name. The security key is your WiFi password, which keeps your network secure. These are set up by you or a technician when service is installed. You can look up your WiFi details in the Quantum Fiber app "Network" section (unless you use WiFi equipment that is not from Quantum Fiber).

Quantum Fiber app instructions

1.  From the app dashboard, scroll down to the Network information section. In the list of networks, tap on the network name to open the edit screen.

App screenshot showing dashboard with Network Information

2.  On the Edit Network screen, enter your chosen Network name and/or Network password. Verify the password by entering it again.

 

3.  Tap Done, then Continue to confirm that you want to save and apply the new credentials. This will cause your connected devices to disconnect from your network, and you will need to manually reconnect them.

App screenshot showing edit network name and password

Reminder: Reconnect all devices!

Whichever way you choose to update your WiFi password, you'll need to reconnect your devices once the change is applied. This includes smartphones and tablets, computers, gaming systems, streaming devices... everything!

Modem settings (GUI) instructions

Most people prefer to use the app with the instructions above, but if you want, you can also change your WiFi network details through the modem's user settings. Aquí te mostramos cómo:

 

1.  On a device that is connected to your home network, open a browser and go to http://192.168.0.1. 

 

2.  Sign in to the user settings ("Modem GUI") using the Admin Username and Admin Password printed on your modem sticker.

 

3.  Select Wireless Setup in the main menu.

 

4.  Select Wireless Security in the left side menu.

 

5.  Select the option to Use custom security key and enter your desired password. Enter it again to confirm.

 

6.  Select Apply to save your changes. You can now sign out of the modem user settings or close that tab.

Your password must meet the following rules:

  • At least 8 characters, up to 63 characters long (stronger passwords are at least 12 characters)
  • At least one number from 0 to 9
  • A combination of lower-case and upper-case letters
  • Spaces are optional

¿Necesitas más ayuda? Chat with us here on the website, or you can start a chat in the app or the online portal. If you prefer to call, we're here 7 days a week 7 a.m. to 11 p.m. CST. 

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