Returning equipment

If you make certain account changes, including canceling or upgrading, you will have to return some or all of your leased Quantum Fiber equipment. This could include your modem and/or 360 WiFi pods.

No printer? No problem. Use the QR code option instead when you create your UPS return label.

Equipment to return

These are examples of leased Quantum Fiber equipment that you would need to return, plus all cords and cables that came with them.

Gateway modem

360 WiFi pods

DO NOT RETURN the attached C5500XK or C6500XK SmartNID. As a network terminal, it should remain in place even if you move or cancel service. You will not be charged for this equipment. This is separate from the WiFi pods shown above.

Steps to return your equipment

Select Start My UPS Return below.
On the UPS returns page, select Continue as Guest.
Enter the email address that is used as your Quantum Fiber username.^*
Enter the name and phone number that are associated with your Quantum Fiber account.^*
Select a return label option. Use the QR code option if you don't have a printer.
Pack the equipment securely in a box and take it to a UPS shipping location with the return label or QR code.

Start My UPS Return

^*If you are returning equipment on behalf of someone else, be sure to use the email address and phone number of the Quantum Fiber account holder.

Note: If you are returning more than four WiFi pods, please divide them into two shipments. You can request another label or QR code by submitting the UPS form a second time.

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Opciones de etiqueta de devolución

After entering your name and address on the UPS returns site, you will have two cost-free options:

Print and email your return label: Get a PDF of the label by email, so you can print it yourself. Attach it to the box and drop it off at a UPS Store or pick-up location.

(NO PRINTER NEEDED) - Request a QR code: Get a scannable code by email, then bring it to a UPS Store with your packed boxed. The UPS clerk will scan the QR code directly from your phone screen, print the label, and ship the package.

Why can't we just give our return address? We know some people would prefer to simply ship a box to us directly. However, the package needs to have an official UPS return label on it in order to be tracked and correctly linked to your account.

Instrucciones de embalaje y envío

Next, follow these steps carefully so your equipment arrives safely and is processed correctly to avoid additional charges.

Gather any equipment that you leased from Quantum Fiber, with cords. Depending on your setup, you may need to return a freestanding modem, 360 WiFi pods, or both. Si tienes un wall-mounted SmartNID, it stays with the property; PLEASE DO NOT REMOVE IT.
Pack all the equipment in a sturdy box. Use plenty of cushioning material such as bubble wrap, paper padding, or foam to make sure everything is secure and well padded.
Close the box with packing tape.
Cover or remove any previous shipping labels on the outside of the box.
Dobla la etiqueta impresa por la línea continua. Attach it to a single side of the box in a clear shipping pouch or by covering the entire label with clear tape.
Deja la caja en cualquier Centro de envío de UPS autorizado cercano.

Encuentra una Ubicación de UPS

Equipment recycling program

Did you know that less than 20% of discarded electronics were recycled worldwide in 2019? We are doing our part to keep e-waste out of landfills, but we can't do it without you! Please follow the instrucciones de devolución above and the link below to ship your used Quantum Fiber equipment^* back to us, and we will refurbish or recycle it—at no cost to you. Thank you for your partnership in this important initiative.

Recycle Your Equipment

^* Please check for a Quantum Fiber sticker or logo on the equipment before returning it to ensure it belongs to us. Note that if your modem is still under warranty or leased and you need a replacement, you need to contáctanos to order a new one before returning your current modem.